The Product Service Program (PSP) provides the resources to ensure the continuation of high-quality technical support and regular product updates and enhancements for the tools. Our goal is to meet the rapidly growing demand from FieldComm Group members for technical support and expanded test tool capabilities.  FieldComm Group Product Registration Programs rely upon the latest released versions of the tools, the Product Service Program ensures your development team has access to the valid versions of the tools.


*Participation in PSP is automatically offered and invoiced after your free maintenance period (typically one year). You may choose to accept PSP and pay the renewal fee at that time or purchase in advance (maintenance will begin after your free maintenance period expires).*




What Are the Benefits of Product Service Program Enrollment?


Enhancements and Updates 

Licensees of the Product Service Program will receive new updates automatically and at no additional cost. This includes both maintenance releases and new enhancements.  


Technical Support

Requests from Product Service Program licensees receive priority technical support. 


Hardware Support

Faults from normal use may be covered by the Product Service Program.  Modifications to development tool hardware will void the Product Service Program agreement. 


Program Term

Your Product Service Program term begins on the date of order fulfillment and will be automatically renewed in 12 months unless we receive a cancellation request. An invoice will be sent prior to the renewal date.   


A sample agreement is available at the bottom of this page.


How Do I Join the Product Service Program?


Eligible Tools purchased after December 31, 2016, includes 1-year of the Product Service Program. Each Product Service Program enrollment is automatically renewable annually thereafter.  Enrollment is required for each separate tool, see the table below for eligible tools.


Please open a new support request and specify the following:

Requester: Your email address

Company Name: Your company name

I need assistance with: Sales Details: Purchase Tool Maintenance (PSP)

Subject: Enroll in PSP

Details: Please include the serial numbers and product names for each Tool you wish to enroll  

Attach: Purchase Order for the annual fee (see table below) 



You may be required to sign license agreements in order to complete the enrollment process. 


Tools purchased before December 31, 2016, which currently have an active HART Service Program (HSP) or Fieldbus Foundation Annual Maintenance Agreement will be transferred to the FieldComm Group Product Service Program automatically upon renewal.


FOUNDATION Fieldbus TechnologyAnnual PSP Fee ($US)NON-MEMBER Annual PSP Fee ($US)(see Note 2)
DD Integrated Development Environment (DD-IDE) - Single-Seat License (see Note 1)
Transition to FDI IDE 
Maintenance Pricing
DD Integrated Development Environment (DD-IDE) - [each 5 station bundle] (see Note 1)
Registered DD Library - Single Site License Annual Renewal Fee$2,000.00$3,000.00
Registered DD Library - Corporate License Annual Renewal Fee$4,000.00$6,000.00
Host Test Kit $2,100.00$3,150.00
H1 Interoperability Test Kit$3,300.00$4,950.00
FOUNDATION for SIF Interoperability Test Kit
$4,500.00
$6,750.00
HSE Interoperability Test Kit$3,300.00$4,950.00
HART ProtocolAnnual PSP Fee ($US)NON-MEMBER Annual PSP Fee ($US)(see Note 2)
HART Device Description Integrated Development Environment (DD-IDE) (see Note 1)
Transition to FDI IDE 
Maintenance Pricing
HART DD Library$3,000.00$4,500.00
HART Test System$870.00$1,479.00
WirelessHART Test System$970.00$1,649.00
WirelessHART WiAnalys$1,150.00$1,955.00
Field Device IntegrationAnnual PSP Fee ($US)NON-MEMBER Annual PSP Fee ($US)(see Note 2)
FDI Device Package IDE (3-Protocol License)$1,650.00$2,475.00
FDI Device Package IDE (Single Protocol License)$550.00$825.00
FDI Device Package IDE (10-Seat Bundle License)$11,200.00$16,800.00
FDI Device Package IDE (20-Seat Bundle License)$19,600.00$29,400.00
FDI Device Package IDE (40-Seat Bundle License)$28,000.00$42,000.00

Notes:

1) Bug fixes and upgrades will no longer be made to this tool after September 17, 2019. Support questions will continue to be addressed until September 17, 2020, while you have an active PSP for your license. For license terms beginning January 1, 2020, existing active licensees of HART and FF DD-IDE’s will be offered a license upgrade to the FDI-IDE on their maintenance renewal date. 

2) Non-Members may require an active IP License agreement with FieldComm Group



How Do I Reactivate a Lapsed Product Service Program?


Reactivating a lapsed subscription requires payment of a reactivation fee, calculated based upon the current tool purchase price in addition to the cost of 1 year of the Product Service Program.  The prices in the table below include the total amount required to reactivate the PSP for each listed tool.

 

Please open a new support request and specify the following:

Requester: Your email address

Company Name: Your company name

I need assistance with: Sales Details: Purchase Tool Maintenance (PSP)

Subject: Reactivate PSP

Details: Please include the serial numbers and product names for each Tool you wish to reactivate the PSP 

Attach: Purchase Order for the re-activation fee (see table below)


You may be required to sign license agreements in order to complete the enrollment process.




FOUNDATION Fieldbus Technology
Total Reactivation Costs
PSP Re-Activation Fee ($US)
(includes 1 yr maint.)
NON-MEMBER PSP Re-Activation Fee ($US)(see Note 2)
(includes 1 yr maint.)
DD Integrated Development Environment (DD-IDE) - Single Site License (see Note 1)Discontinued, please purchase the FDI-IDE
DD Integrated Development Environment (DD-IDE) - [each 5 station bundle] (see Note 1)
Registered DD Library - Single Site License Annual Renewal FeeN/A
(New license is required)
N/A
(New license is required)
Registered DD Library - Corporate License Annual Renewal FeeN/A
(New license is required)
N/A
(New license is required)
Host Test Kit $3,975.00$5,962.50
H1 Interoperability Test Kit$6,300.00$9,450.00
FOUNDATION for SIF Interoperability Test Kit$9,375.00$14,062.50
HSE Interoperability Test Kit$6,300.00$9,450.00
HART ProtocolPSP Re-Activation Fee ($US)
(includes 1 yr maint.)
NON-MEMBER PSP Re-Activation Fee ($US)(see Note 2)
(includes 1 yr maint.)
HART Device Description Integrated Development Environment (DD-IDE) (see Note 1)Discontinued, please purchase the FDI-IDE
HART DD LibraryN/A
(New license is required)
N/A
(New license is required)
HART Test System$1,958.00$3,110.25
WirelessHART Test System$2,183.00$3,467.75
WirelessHART WiAnalys$2,588.00$4,111.25
Field Device IntegrationPSP Re-Activation Fee ($US)
(includes 1 yr maint.)
NON-MEMBER PSP Re-Activation Fee ($US)(see Note 2)
(includes 1 yr maint.)
FDI Device Package IDE (3-Protocol License)$3,075.00$4,612.50
FDI Device Package IDE (Single Protocol License)$1,025.00$1,537.50
FDI Device Package IDE (10-Seat Bundle License)$21,200.00$31,800.00
FDI Device Package IDE (20-Seat Bundle License)$37,100.00$55,650.00
FDI Device Package IDE (40-Seat Bundle License)$53,000.00$79,500.00

Notes:

1) A lapse or cancellation for this tool disqualifies the license from reactivation. After September 17, 2019 this tool will be discontinued.  A new tool purchase is required, please see the FDI IDE in the FieldComm Group Online Store page 

2) Non-Members may require an active IP License agreement with FieldComm Group

 




How Do I Get Updates for Source Code Programs?


FDI Host Common Components, FOUNDATION Fieldbus DD Services, HART SDC Partner Program, and HART Server source code maintenance is separately maintained from the PSP. This means license holders will sign separate maintenance licenses in hard copy format. Maintenance of source code is renewed annually. These development tools require an executed Software Maintenance Agreement in conjunction with the License Agreement - typically signed together when initially purchased. 


The annual maintenance costs for active members are detailed below.


Source Code ProgramAnnual Fee (USD)NON_MEMBER Annual Fee (USD)Sample Source Code License AgreementSample Software Maintenance Agreement
FDI Common Host Components $12,500.00$18,750.00FDICHC EULASMA
FOUNDATION Fieldbus DD Services$12,000.00$18,000.00FFDDS EULASMA
HART SDC Partner Program$12,500.00$18,750.00HSDC EULA & SMA
HART Server Partner Program$  5,000.00$7,500.00HS EULASMA


Enrolling in the above source code programs ensures continuous access to the latest available technology for implementation within your products. Cancellation of the license may require the removal of the provided source from all sellable products.