The website uses “firstname.lastname@example.org” as the source email address, this may be blocked by your email server. The email also has an attachment (typically 1.5MB zipped).
If adding “email@example.com” to your safe domain list does not resolve the issue, please submit a support ticket to receive DD files. Please include the following information in the support ticket:
- Manufacturer Name
- Model Name
- Device Type
- Device Revision