The website uses “domain@hartcommproduct.com” as the source email address, this may be blocked by your email server. The email also has an attachment (typically 1.5MB zipped).


If adding “domain@hartcommproduct.com” to your safe domain list does not resolve the issue, please submit a support ticket to receive DD files.  Please include the following information in the support ticket:

  • Manufacturer Name
  • Model Name
  • Device Type
  • Device Revision